Questions and Answers About Your Water Bill   

1. Do I need to have my water service turned on or transferred into my name?

No. Bills are sent to "Resident", not to a specifically named person. However, if you find that you do not have water service after occupying the home, please contact the Water Billing Section of the Finance Department at (248) 583-0845 to schedule an appointment to have water service turned on.

2. How can I tell if the prior property owner requested a final bill?

Call the Treasurers Department at (248) 583-0845.  We can tell you the amount billed to the prior owner for water use and whether this amount has been paid.

3. When should I expect my first water bill?

Residential water bills are prepared quarterly.  The exact billing period will depend on the area in which the resident lives.  Water bills are mailed on the first of the month and are due around the 20th of the each month.

watermeter
4. What should I do if I have a question about the amount I was billed or my water usage?

You may contact the Water Billing Section of the Treasury Department (248) 583-0845 with any questions. Please have your current meter reading when calling. To obtain the current reading, simply read the first four digits on the face of the meter from left to right. 

Our meters in Madison Heights are equipped with flow detection devices.  The red triangle, located between the 7 and 8 on the register, is the flow indicator.  Any time water is going through the meter, the triangle will be spinning.  If you are not using water and the triangle is moving, there is a hidden source using water - inside or outside your house.  If this occurs, call the DPS - Water Division at (248) 589-2294 for assistance.  Areas to check for leaks would include the following: toilets, sinks, bathtubs, showers, outside faucets, laundry area, and humidifiers connected to your furnace. Remember that just because you can't hear a leak doesn't mean it's not leaking. Please note that the little triangle may be football shaped.

5. I've heard that adding a second water meter to handle my lawn sprinkler usage will save me money in reduced sewer charges.  Is this an option?

The City has looked into the issue of second meters and does not offer them at this time.
The City does not offer second meters for several reasons.

  1. There is a cost requiring the homeowner to pay a plumber to seperate the water pipes inside the house and install new lines to all outside spigots and any sprinkler system.
  2. Many residents live in a combined storm/sanitary sewer area and would not be eligible for a second meter.
  3. Adding a second meter program would increase the maintenance cost of meters.