After Hours Main Break: (248) 585-2100.
Statement of Services: The Water and Sewer Division is responsible for providing water distribution and sewer collection to citizens and businesses. The process begins with the purchase of water from the Detroit Water and Sewerage Department. The Water and Sewer Division handles the installation, repair and reading of all water meters. The Division performs all repair work on water and sewer mains; gatewells; maintenance hole and catch basin structures; all cleaning of sewer mains, catch basins, gatewells and culverts; and all other related services. The Division handles all repair work including pavement and landscape repairs arising from water main breaks and/or sewer trench settlement. The process ends with the City paying the Oakland County Water Resources Commission for the treatment of sewage that enters its facilities.
1. Whom do I call for a sewer backup and what should I do for a water leak?
If you are experiencing sewer problems such as water coming out of your basement floor drain (not plugged sinks), contact the Sewer Division of the Department of Public Services at 589-2294 during regular business hours from 8:00am to 3:00pm. After hours, contact the Police Department and on-call personnel will be called in.
Reading Your Register Head: Our meters in Madison Heights are equipped with flow detection devices. The red triangle, located between the 7 and 8 on the register, is the flow indicator. Any time water is going through the meter, the triangle will be spinning. If you are not using water and the triangle is moving, there is a hidden source using water - inside or outside your house. If this occurs, call the DPS - Water Division at (248) 589-2294 for assistance. Areas to check for leaks would include the following: toilets, sinks, bathtubs, showers, outside faucets, laundry area, and humidifiers connected to your furnace. Remember that just because you can't hear a leak doesn't mean it's not leaking. Click Here for money saving water usage tips. Please note that the little triangle on the meter may be football shaped.
2. I'm a Madison Heights resident and plan to move soon. What will happen with my water service?
If you are moving, you will need a final reading of your water meter. Please call the Finance Department at 248/583-0845. Please allow 5 business days to receive the final bill. For more information regarding water bills please call the Finance Department at 248/583-0845.
3. I've heard that adding a second water meter to handle my lawn sprinkler usage will save me money in reduced sewer charges. Is this an option?
The City has looked into the issue of second meters which, on the surface, sounds like a good idea. But, there are a number of problems with this concept. The first is the cost of requiring the homeowner to pay a plumber to separate the water pipes inside the home and run new lines to all outside spigots and to any sprinkler system. In 2004, this cost was estimated at $875 assuming an unfinished basement ceiling. This doesn't include the plumbing permit and cost of an additional meter.
The second issue concerns fairness. Residents who live in combined storm/sanitary sewer areas wouldn't be eligible for a second meter. This is because in combined areas, there is only one pipe that takes away both sanitary and street drain water. Obviously, in this case, it doesn't matter if you water the lawn or flush a toilet, some water gets to the sewer and the City has to pay for treatment of that effluent. (And even in separated sewer areas, some lawn watering infiltrates into sanitary manholes and the City has to pay for that effluent and for storm water effluent as well.)
Finally, adding a second meter, which would only benefit a few, if any, residents, would increase the maintenance cost on meters, as there would be more meters to maintain. Also, the cost for water billing would increase as there would be more water bills to create, mail, and process.
For these reasons, the City has decided that allowing a second water meter would not be in the best interest of the City of Madison Heights, its water customers, or the water distribution system overall.
4. After a big rain I notice that the water on my street is slow to drain. Is there a problem with the drainage system?
If your catch basin cover contains only six (6) drain holes, as opposed to the older 30-hole style of drainage cover, it is most likely that you are in a combined storm and sanitary sewer district. Drainage is slowed by design to minimize the chance of basement flooding during a major rain event and to allow the system time to accept all of the water. You can do your part by sweeping away any leaves, debris or other items that are blocking the restricted covers. Click Here for an informational brochure on this topic.
Those residents who have separated pipes, water their lawn a great deal, and have the money to pay for the separation of their plumbing would be the sole beneficiaries from a second meter. In addition, many of our businesses have invested in sprinkler systems that homeowners can't afford. Changing the City's billing methodology would also shift a disproportionate burden toward homeowners.
The third area of concern is the fact that because our Water and Sewer Fund is not a for-profit enterprise, meaning that the City attempts to charge residents what it costs to buy water, pay for sewer discharge, and maintain both systems efficiently and in accordance with Federal and State guidelines, reducing a few residents' costs with a second meter would require the City to raise the cost to all other residents to make up the lost revenue. Again, this cost shift to other customers raises a serious equity and fairness issue.
Click Here for the Finance Department Web Page or click the graphic to the right for Online Account Information!
- 1.6 billion gallons used per year by Madison Heights residents and businesses. Enough to fill 150,000 backyard swimming pools.
- Main breaks average 65 per year. Most repaired in under 2 hours.
- 131 miles of watermain in the City.
- 9,600 residential water connections to city watermain.
- 1,300 commercial water connections to city watermain.
- Over 6,000 lineal feet of watermain are replaced each year or the length of 20 football fields.
- 7,000 manholes in the City. Sanitary, storm, and water gate wells.
- The Division cleans over 100,000 lineal feet of sanitary sewer per year.
|Don't Let Your Money
Go Down the Drain!!!
Money Saving TipsforYour WaterBill
New Lawn Irrigation Ordinance in Effect July 1, 2009!
Click Here for Details on Watering Restrictions!