Frequently Asked Questions


When should I call 911?

Madison Heights has a 911 system that is designed to link callers to a professional team of Dispatchers trained to handle police, fire, and medical emergencies as quickly as possible. Examples of such situations are: a crime in progress, a fire, and/or a medical emergency. *Examples of situations when 911 should not be called are: an auto accident where there are no injuries, a crime was committed but the offender is gone, requesting information or reporting minor complaints such as parking complaints, water main breaks or animal complaints.

Madison Heights's 911 system has an automatic location identification system. This allows the Dispatchers receiving the 911 call to identify the address and the telephone number of the caller.  If the caller is unable to speak, police will be dispatched to the caller's location to help with the unknown emergency.
 
When using a cell phone to call 911, the caller's location and phone number is available to the Dispatcher. The call may be handled by a Dispatcher at the State Police or Oakland County Sheriff's Department, depending on where you are when you make the call. Please remain calm. The Dispatcher will have to ask the questions necessary to determine your exact location in order to send the right emergency personnel and equipment. This may involve a transfer to the correct jurisdiction.
 
Please do not program 911 into your speed dial. This causes accidental calls to 911, for example when the battery is low on cordless phones. It also causes more accidental calls to 911 due to user error. These innocent errors tie up a 911 Dispatcher and often causes police to be sent to locations where they are not needed.

Back To Top

I received a traffic ticket...now what do I do?

First of all, read the instructions on the ticket. It explains your options in detail. Be aware the "court date" on the front of the ticket is NOT the date you should appear in court. This is a deadline (usually 14 days) for either paying the ticket, or notifying the court of your intention to contest the charge. If you choose to contest it, the court will set up a hearing date and notify you by mail.

 If you would like to pay your ticket using a Visa or MasterCard online click here.
 
If you still have questions call the 43rd District Court at (248) 583-1800. The 43rd District Court address is the following:
 
43rd District Court
200 W. 13 Mile Rd.
Madison Heights, Michigan 48071

Back To Top

My car was impounded. How do I get it back?

Cars impounded by the police department are normally held at the Impound Yard, 789 Ajax (west from John R between 12 Mile and 13 Mile). The auto pound is operated by Service Towing and they may be reached at (248) 588-4680. Cars not held for evidentiary purposes may be released during normal business hours after any fees are paid.

First, you must appear at the police department with valid proof of ownership, i.e. registration and/or title, proof of insurance and a valid driver's license for each vehicle to be driven or you can have your vehicle towed out with a licensed tow truck (if its undriveable or you do not have a licensed driver). You must get a release form for your vehicle at the police department prior to paying all fees (cash only) at the Impound Yard. If your car was impounded following a traffic crash, you can tell your insurance company where the car is, and they will instruct you from there. If you have any other questions, call Service Towing at (248) 588-4680.
 
The pound is open Monday through Friday from 8:00am to 12 noon and 1:00pm to 5:00pm. Occasionally, the City will auction unclaimed vehicles that have been disposed of through the legal process. Notices of public auction are published in the local newspapers.

Back To Top

How can I get a copy of a police report or accident report?

Police reports may be obtained through the Police Records Bureau at the police department. The Records Bureau is open Monday through Friday, 12:30 to 4:30 pm, excluding Holidays. If you want a copy of a traffic accident report, you can make your request through the mail. Send a self addressed stamped envelope along with a check for $13.00 payable to "City of Madison Heights". Include the report number and any other information you feel may be helpful to:

City of Madison Heights Police Records Bureau
280 W. 13 Mile
Madison Heights, MI 48071
 
You may also obtain a copy of an accident report online at: Clemis. The cost through Clemis is chargeable to your Visa or MasterCard account for $13.00.
 
All other reports may be obtained in person during the above listed hours. Reports may be subject to release restrictions and fees. If you have any other questions, call the Records Bureau at (248) 585-9225.
 
Records Bureau now has Drug Kits available for purchase during normal hours. Click file acrobathere for more information.

Back To Top

How Do I Report an Animal Problem
The Madison Heights Animal Control Officer (ACO) is always willing to assist you with animal problems you may have. Please be aware though, we are merely a resource. Although most animal complaints can be handled through us, many times your best bet is a private exterminator (i.e. bees and rodents). For more information visit our Animal Control Division  Web site. To report non-emergency animal complaints, call the police desk at 248-585-2100. Animal bites should be reported immediately. To leave a message for the ACO (i.e. lost dog/cat) please call 248-837-2784.

Back To Top

How can I better protect my home and property?

There are many things you can do, at little or no cost, to lessen your chances of becoming a crime victim. The Police Department offers information regarding how to keep your home more secure. We also offer information on how you can begin a  "Neighborhood Watch" program with your neighbors.

The Police Department has additional resources which you may find useful when surveying your home and property, such as an engraver which you can use to  specifically identify your property and valuables, which you can borrow from the police station at no cost.

Back To Top

How Do I Register my Alarm System
Alarm Permit Applications are available at the City Clerk's Office located at City Hall.

Back To Top

How Do I Get a Personal Protection Order
You have the right not to be harassed by anyone at home or in your workplace. Many factors are considered by the courts when granting a Personal Protection Order. Personal Protection Orders are issued through Oakland County Circuit Court.

Back To Top

How can I apply for a gun purchase permit?

Applications to purchase a pistol can be obtained through the Records Bureau of the police department . Purchase Permits are processed by the Records Bureau between the days of Mondays through Thursdays, hours of 1:00 - 4:00 p.m. excluding Holidays. The paperwork takes two days once applications are received and are not available on the same day.

Applications for Concealed Weapons Permit are available at the Information Area of the police department.(*These Applications are processed through the Oakland County Sheriff Department only.)

Back To Top

How can I find out the status of my case?
Call our Detective Bureau at 248-585-5626 with your case number. You will be referred to the Detective in charge of your case who will inform you of its status.

Back To Top

Can I get special attention in my neighborhood?
The Madison Heights Police Department can give your neighborhood "special attention" for legitimate concerns. Officers can patrol your area and make an extra effort to address your concerns as their work workload permits. To request "special attention", call the police desk at 248-585-2100 and ask to speak to a supervisor.

Back To Top

When can I retrieve my property from the Madison Heights Police Department?

It is sometimes necessary that the Madison Heights Police Department retain property and evidence that belongs to a person. When this occurs, the Police Department will notify the owner in person or by postcard when the property is available to be released. If the property is being held as evidence in a criminal prosecution it is also necessary to have clearance from the detective who handled the case.

Property is released by appointment. To schedule a time to pick up property call in advance to verify that staff will be available to release the property. Between 8:00 am and 4:00 pm, call 248-837-2744. This phone number will connect to those staff members who are responsible for the release of property.
 
As of July 1, 2011, there is a $10 administration fee to pick up any property that is held after 10 days or more.

Back To Top

When can I have my fingerprints taken for employment purposes?

The Madison Heights Police Department only fingerprints individuals for a specific purpose, ie. court order, adoption, housing commission, Commercial Solicitation Permits, and Federal Government Contract Employment. There is a $10 fee for all fingerprint requests. Fingerprints are taken between the hours of 1:00-3:30 p.m. Tues. & Thurs.

For employment purposes please contact L-1 Identity Solutions at (866) 226-2952 or click here.
 
To avoid any inconvenience, it is recommended that you call in advance, between 8:00 am and 4:00 pm, at (248) 585-5626. This phone number will connect to those who are responsible for fingerprints and can answer any questions regarding fingerprints.

Back To Top

How long do I have to make an accident report?

The Madison Heights Police Department will take a report of a non-injury traffic crash from both/all parties involved in an accident so long as it has occurred within 7 days of the actual crash. Both vehicles involved in the crash must be presented for inspection at the time of the report. For further information contact a shift supervisor at248-585-2100.


Back To Top