FAQs • Madison Heights, MI • CivicEngage

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Utility Billing

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1. Can I cancel AutoPay?: Yes, simply login to your account and click on AutoPay. Next select Edit, change the status to “No, I do not want AutoPay” and save. To modify, go into your profile and uncheck the AutoPay box that you had previously checked when you elected to opt in.

2. Can I start receiving paper bills again?: Yes, simply login and click on Paperless. Then, select “No” and save your changes.

3. Can I tell if my payment has been posted?: Yes, simply login to your account and select “View paid or closed invoices”.

4. Can I use more than one payment method per transaction?: Yes, if partial payments are accepted, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

5. Do I have to enter an email address to make a payment?: Yes, an email address is required so the payment confirmation can be delivered to your email inbox.